Payment & Shipping Information
METHODS OF PAYMENT
We accept payments via PayPal or debit/credit card payments via WorldPay payment gateway. We also accept payments over the phone. Please contact us if you require any assistance with your payment.
How We Send Your Order
- We post all orders via Royal Mail (see below for costs and timescales)
Post & Packaging Charges
UK & Channel Islands
At checkout you will be given a choice of your preferred postage option. P&P is calculated based on the weight of your parcel (we will use cumulative weight of multiple items to calculate your postage at the checkout.). A majority of our items are posted with Royal Mail.
Our STANDARD UK ORDERS are £2.99 and fully tracked and insured.
* The shipping rate is £3.99 for any heavier items i.e woollen and fleece jackets
We are happy to place a note on the address label with special instructions to the postman i.e.. to leave your parcel with your neighbours or in a safe place - just keep in mind that then it is up to the postman to decide whenever to action this request or leave "we have your parcel" card. This is only available for tracked services.
We combine p&p on multiple orders providing they are placed at the same time and going to the same postal address and you request this consolidation by email or a note on one of the orders. In such case we will refund you appropriate postage via your original payment method.
Please note, Channel Islands & Isle of Man post has to go through Customs and therefore can be delayed. Also delivery to the outer islands can add a day to the delivery time. Please also note that we are obliged to put a Customs declaration on the outside of the packet.
POSTAGE to EUROPE
Shipping to the EU is a flat rate of £9.99
* The shipping rate is £14.99 for any heavier items i.e woollen and fleece jackets
For each additional item a further £3.99 is applied
A majority of our items are available for same day dispatch (Monday to Friday) providing the order is placed before 10 a.m. UK time. Orders received after 10 a.m. will be dispatched the following business day.
The estimated delivery time is shown once you place an item in the shopping cart, during check out and also on your order confirmation email. Always check the estimated delivery time provided at the checkout.
Where the order includes items which are not in stock, such as a made to order items and standard stock item, we will normally consolidate and ship the order when all items are ready to go. We will part ship on request but reserve the right to charge an additional fee for postage if the order value is small.
How will the order be sent?
UK - Royal Mail or in special circumstances courier service
EU & Worldwide - Royal Mail – International parcels service (tracked and/or signed for) or courier service
You will be sent a confirmation email when we process your order and if applicable it will contain a tracking number for your order. Please take a note of the number so that you can check the status of your order if it does not arrive within the expected delivery time. The confirmation email will also include information on how to return the order.
VAT and International Orders
All our prices are inclusive of VAT, which is chargeable in all European Community countries. The UK VAT rate (currently 20%) may differ from other EU regions.